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S&Z GROUP - CUSTOMER'S SURVEY Please take a few moments to complete our service satisfaction survey. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Our company motto is: "The answer is YES, now what is the question?" Your responses will be kept strictly confidential !   Please specify with circle which one of our services you have used or thinking of using? Car Rental Real Estate Both 1. How long have you used our service? Less than 6 months More than 6 months but less than 1 year 1-3 years Over 3 years Never used 2. How often do you use our service? Once per week or more 2 to 3 times per month Once per month Less than once per month 3. Overall, how satisfied were you with our service? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 4. Please tell us why you feel that way? 5. How satisfied are you with the following characteristics of our services?   Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Quality Price Purchase experience First Class Customer's Service Usage experience After purchase service (customer service, etc.) Repeat purchase experience 6. How important are the following characteristics when purchasing this type of service?   Extremely important Very important Somewhat important Not very important Not at all important Quality Price Purchase experience First Class Customer's Service Usage experience After purchase service (customer service, etc.) Repeat purchase experience 7. Thinking of your most recent experience with our services, how much do you agree with the following statements?   Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree Product/service was worth the purchase price Product/service does what it claims Product/service does what I need Product/service is easy to use Product/service is competitively priced 8. What do you like about our services? 9. What did you dislike about our services? 10. Thinking of similar products/services offered by other companies, how would you compare our product/service offered to them? Much better Somewhat better About the same Somewhat worse Much worse Don't know 11. Would you purchase our product/service again? Definitely Probably Not sure Probably not Definitely not 12. Why do you feel that way about purchasing our product/service again? 13. Would you recommend our product/service to colleagues or contacts within your industry? Definitely Probably Not sure Probably not Definitely not 14. Why do you feel that way about recommending our product/service? 15. What suggestions do you have to improve our product/service? 16. What is your gender? Male Female 17. Which category describes your age? 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 or above 18. What is your employment status? Employed Full-Time Employed Part-Time Unemployed Retired Student Prefer not to answer 19. Which category best describes your household income? Under $20,000 $20,000 - $29,999 $30,000 - $39,999 $40,000 - $49,999 $50,000 - $69,999 $70,000 - $99,999 $100,000 - $149,999 $150,000 or more Prefer not to answer 20. What is the highest level of education you received? High school or less Trade or vocational school Attended some college Undergraduate college degree Graduate degree Prefer not to answer   CONTACT INFORMATION   Last Name: Name: E-Mail address: Telephone: Cell Phone: Country of Residence: How did you hear about us? Street Advertisement Hotel Tour Operator or Travel Agency Newspaper Radio or TV Website Search Brochure Friend

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